# 删除账户（退会）

删除账户后，此前在Ptengine中收集的所有数据和设置将被永久删除。 请注意，使用付费套餐的账户无法直接删除。请务必先**取消订阅（将账户降级为免费版）**，然后再提交退会申请。

{% hint style="info" %}
关于取消订阅或将账户降级为免费版的方法：

**信用卡支付**的客户，请参考[此指南](https://gitlab.com/PtmindDev/ptx/ptengine-helps/-/blob/main/DOCS/zh/account-setting/cancellation/stop-auto-payment.md)

**银行转账支付**的客户，请参考[此指南](/cn/account-settings/new-cancel/cancel.md)
{% endhint %}

{% hint style="warning" %}
①：如果您正在使用付费套餐，请务必完成上述取消订阅手续。否则删除操作将不会执行。

②：提交退会申请前，请删除该账户下创建的所有项目。

③：满足上述条件并完成申请后，将在数个工作日内完成删除。任何情况下申请均不可撤销。
{% endhint %}

## 项目删除方法

1. 登录账户后，点击需要删除的项目的设置图标。
2. 输入密码，点击\[删除项目]即可完成删除。
3. 完成上述操作后，请通过[Ptengine退会申请表](https://ptmind1.typeform.com/to/ERSyo7)提交退会申请。通常在申请后7个工作日内完成退会处理，届时将向退会账户发送退会完成的通知邮件。


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helps.ptengine.com/cn/account-settings/delete-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.