# Delete Account (Withdrawal)

When you delete your account, all data collected and settings configured in Ptengine will be permanently removed. Please note that accounts on a paid plan cannot be deleted. You must first **cancel your subscription (downgrade to the free plan)** before submitting a withdrawal request.

{% hint style="info" %}
How to cancel or downgrade your account to the free plan:

**Credit card payment** customers, please refer to [this guide](https://gitlab.com/PtmindDev/ptx/ptengine-helps/-/blob/main/DOCS/en/account-setting/cancellation/stop-auto-payment.md)

**Bank transfer payment** customers, please refer to [this guide](/en/account-settings/new-cancel/cancel.md)
{% endhint %}

{% hint style="warning" %}

1. If you are on a paid plan, you must complete the cancellation process described above. Otherwise, the deletion will not be executed.
2. Before submitting a withdrawal request, please delete all projects created under the account.
3. Once the above conditions are met and the request is submitted, deletion will be completed within a few business days. Requests cannot be reversed under any circumstances.
   {% endhint %}

## How to Delete a Project

1. After logging into your account, click the settings icon for the project you want to delete.
2. Enter your password and click \[Delete Project] to complete the deletion.
3. After completing the above steps, please submit your withdrawal request via the [Ptengine Withdrawal Request Form](https://ptmind1.typeform.com/to/ERSyo7). The withdrawal process is typically completed within 7 business days, and a confirmation email will be sent to the account being deleted.


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