Delete Account (Withdrawal)
When you delete your account, all data collected and settings configured in Ptengine will be permanently removed. Please note that accounts on a paid plan cannot be deleted. You must first cancel your subscription (downgrade to the free plan) before submitting a withdrawal request.
How to cancel or downgrade your account to the free plan:
Credit card payment customers, please refer to this guide
Bank transfer payment customers, please refer to this guide
If you are on a paid plan, you must complete the cancellation process described above. Otherwise, the deletion will not be executed.
Before submitting a withdrawal request, please delete all projects created under the account.
Once the above conditions are met and the request is submitted, deletion will be completed within a few business days. Requests cannot be reversed under any circumstances.
How to Delete a Project
After logging into your account, click the settings icon for the project you want to delete.
Enter your password and click [Delete Project] to complete the deletion.
After completing the above steps, please submit your withdrawal request via the Ptengine Withdrawal Request Form. The withdrawal process is typically completed within 7 business days, and a confirmation email will be sent to the account being deleted.
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