Delete Account (Withdrawal)

When you delete your account, all data collected and settings configured in Ptengine will be permanently removed. Please note that accounts on a paid plan cannot be deleted. You must first cancel your subscription (downgrade to the free plan) before submitting a withdrawal request.

How to cancel or downgrade your account to the free plan:

Credit card payment customers, please refer to this guide

Bank transfer payment customers, please refer to this guide

1. If you are on a paid plan, you must complete the cancellation process described above. Otherwise, the deletion will not be executed.

2. Before submitting a withdrawal request, please delete all projects created under the account.

3. Once the above conditions are met and the request is submitted, deletion will be completed within a few business days. Requests cannot be reversed under any circumstances.

How to Delete a Project

1. After logging into your account, click the settings icon for the project you want to delete.

2. Enter your password and click [Delete Project] to complete the deletion.

3. After completing the above steps, please submit your withdrawal request via the Ptengine Withdrawal Request Form. The withdrawal process is typically completed within 7 business days, and a confirmation email will be sent to the account being deleted.