# Cancellation

> The cancellation procedure varies depending on your payment method. Please confirm your payment method in advance.

The cancellation procedure varies depending on your payment method. Please confirm your payment method in advance.

**Warning:** Cancellation during an active contract period is subject to the Ptengine Terms of Use, [Article 6, Section 5](https://www.ptengine.jp/terms-of-use), which requires payment for the remaining contract period. Please be aware of this beforehand.

## Credit Card or PayPal Payment

If you are paying by credit card or PayPal, you may cancel during the contract period; however, please note that refunds cannot be issued.\
For customers paying by credit card or PayPal, please refer to [this article](https://gitlab.com/PtmindDev/ptx/ptengine-helps/-/blob/main/DOCS/en/account-setting/cancellation/docs/new-ptengine-stop-auto-payment/README.md) for details on the cancellation procedure.

## Bank Transfer Payment

To cancel, please contact us at **<billing@ptmind.co.jp>** at least **one month before** your desired contract end date to request cancellation. After we receive your cancellation request email, we will send a confirmation reply along with the cancellation month to your email address within 7 business days.

**Note:**\
Your contract information is required for the cancellation procedure. To ensure a smooth process, please include the following details in your message:\\

1. Reason for cancellation\\
2. Company name under the contract\\
   * Contact person's name\\
   * Contact person's phone number\\
3. Ptengine account under the contract\\
4. Monthly page views under the contract\\
5. Contract period\\
6. Service name

Please refer to the image below for an overview of the cancellation process.


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