# When Payment Processing Fails to Complete

> Symptom: The message "Payment is currently being processed" remains displayed on the dashboard and the alert does not disappear (as shown in the image below).

**Symptom:**\
The message "Payment is currently being processed" remains displayed on the dashboard and the alert does not disappear (as shown in the image below).

![](/files/DLIHYvrektBoL0BndZpM)

**Cause:**

This issue is caused by problems with PayPal, Stripe, or your credit card.

Credit card issues are the most common cause.

**PayPal or Stripe issues:**\
The payment result may not have been sent to Ptengine. Please contact us via chat support. After we update the payment status on our end, you can try again.

**Credit card issues:**\\

1. The card number or expiration date is incorrect.\\
2. Insufficient balance, frozen account, or the spending limit has been reached.\
   For example, if the card is frozen or has hit a spending limit, the error message "Do Not Honor" will be displayed. In this case, please contact the card issuing bank directly, or check whether there are any incorrect settings for online payments, then remove the restriction or use a different card for payment. Some card issuers also have regional restrictions. For instance, transactions in certain regions like China may be flagged as risky and blocked. In such cases, please consider switching to another card without such restrictions.


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