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# Causes and Solutions When User Group Reports Are Not Displayed Correctly

## Causes and Solutions When User Group Reports Are Not Displayed Correctly

Even though you've set filters in user groups to segment data, if the reports are not being reflected, the following causes are possible. Let's identify the problem and take appropriate action.

## **Confirming the Phenomenon**

If the following hint is displayed in the admin screen, this problem may be occurring.

## **Main Causes**

**Large Request Data Volume** When filtering with filter conditions, if the target data volume is too large, the report display may fail.

**Filter Condition Settings** When using specific conditions (for example, when user behavior count is something other than ">= 1" or "< 1"), the data volume increases, making errors more likely to occur.

## **Scope of Impact**

Only three report displays are affected: "Overview", "Group Report", and "User List" of user groups. Other features are not affected, so please rest assured.

## **Solutions**

To resolve the error, please take the following steps.

**Set a Shorter Target Period** Reduce the request data volume by shortening the target period for the filter conditions.

**Adjust Filter Conditions** If you are filtering only by "Event 1" in the filter conditions, reduce the data volume by subdividing the conditions, such as adding "Event 2".

```
Optimize by setting **User Behavior Count** to ">= 1" or "< 1".
```