Causes and Solutions When User Group Reports Are Not Displayed Correctly

Causes and Solutions When User Group Reports Are Not Displayed Correctly

Even though you've set filters in user groups to segment data, if the reports are not being reflected, the following causes are possible. Let's identify the problem and take appropriate action.

Confirming the Phenomenon

If the following hint is displayed in the admin screen, this problem may be occurring.

Main Causes

Large Request Data Volume When filtering with filter conditions, if the target data volume is too large, the report display may fail.

Filter Condition Settings When using specific conditions (for example, when user behavior count is something other than ">= 1" or "< 1"), the data volume increases, making errors more likely to occur.

Scope of Impact

Only three report displays are affected: "Overview", "Group Report", and "User List" of user groups. Other features are not affected, so please rest assured.

Solutions

To resolve the error, please take the following steps.

Set a Shorter Target Period Reduce the request data volume by shortening the target period for the filter conditions.

Adjust Filter Conditions If you are filtering only by "Event 1" in the filter conditions, reduce the data volume by subdividing the conditions, such as adding "Event 2".

Optimize by setting **User Behavior Count** to ">= 1" or "< 1".