# Page Analysis Heatmap Has Few Clicks ## Page Analysis Heatmap Has Few Clicks This article explains in detail about interactive mode and the display/hiding of interactive elements. ## Missing Expected Click Data In Ptengine heatmaps, non-interactive elements are hidden by default. However, since frontends sometimes construct element interactions using JavaScript instead of HTML, elements that should originally be identified as interactive elements may be identified as non-interactive elements. Therefore, if you find that click data is not visible or seems low, try checking the non-interactive elements (hidden elements) from the "Display" icon in the heatmap toolbar. ## What Are Interactive Elements Interactive elements are elements that users can interact with through actions such as clicking. To support effective and efficient analysis, Ptengine's heatmap displays only interactive elements by default in its default state, while hiding other elements. #### Interactive Element Definition Interactive elements are identified by HTML tag attributes. The following elements are determined to be interactive elements, and everything else is identified as non-interactive elements (hidden elements). `"a" "input" "select" "embed" "object" "textarea" "button"` ※Example of non-interactive elements: page frames, content containers, etc. ## How to Check Interactive Elements ### Confirming in Interactive Mode Click heatmaps and attention heatmaps cannot perform clicking operations or other interactions on the page. Therefore, if you want to check accordion menus, login pages, or other pages that require interaction in a heatmap, use the interactive mode feature. Click the interactive icon in the top right of the screen, then click or switch elements on the page. After turning off interactive mode, the heatmap screen will return and the page content will update according to your interactions. Normally, when you close interactive mode the page content will update. However, if it does not, click the three-dot icon on the right side of interactive mode and click "Update Heatmap." For specific operation steps, see [How to View Heatmaps of Login-Required Pages](/en/faq/data/heatmap-low-clicks.md). **Note:** Interactive mode only works with elements that respond to clicks and does not support mouse-over. If an element's state changes on mouse-over and returns to its original state when the mouse moves away, use page analysis heatmap instead. ## How to Confirm by Type Depending on the HTML attributes of each element, the elements you want to check clicks for may be hidden in the default state. If you find that elements that are likely to have clicks are not showing click data or seem to have low click counts, try checking non-interactive elements from the "Display" icon in the heatmap toolbar. ### Accordion Menu Accordion content used frequently in site menus is recommended to be confirmed with the page analysis heatmap. With page analysis heatmap, content automatically changes according to page interactions just like viewing an actual web page, and you can also confirm detailed data. ※Click and attention heatmaps are only applied to elements that can maintain state through clicking and do not apply to mouse-over. If you want to confirm content that only responds to mouse-over, it is recommended to check the data with page analysis heatmap or similar. ### Slides/Carousel Auto-sliding banners and carousel menus can also be confirmed in the heatmap. ### Dropdown Navigation Content that is displayed only on mouse-over can only be confirmed with page analysis heatmap. ### Tab Switching Pages where tabs switch within the same page can also be confirmed. ### Member-Only Pages (Pages Requiring Login) For pages that require login operations, or pages after performing searches, surveys, games, and so on, you can confirm the results page without changing the URL. ### Chat Box Chat boxes are highly dependent on the development specifications of the tool. Generally, the click to open a chat box is associated with the icon itself and follows when the page scrolls, so there is little concern about misidentifying it as a click with other elements. On the other hand, clicks within a chat box cannot be analyzed or measured by Ptengine if they are embedded as iframe elements, due to iframe specification limitations. Clicks on other iframe-embedded content such as YouTube videos also cannot be measured for the same reason. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://helps.ptengine.com/en/faq/data/heatmap-low-clicks.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.