If the Experience editor fails to open after entering a URL, one of the following is usually the cause. Work through the list below to identify and fix the issue.
Tracking tag not installed correctly
Page requires login
Page doesn't allow URL parameters
Page loads too slowly
Browser extension is active (e.g., Ghostery)
Iframe embedding is blocked
PV or UU limit has been reached
If the tag is missing, or the tag SID doesn't match the project ID, the editor won't open. Make sure the correct tag is installed on the page.
For installation instructions, see Tracking tag setup.
If the target page requires authentication, log in first in a separate tab and keep that session active before opening the editor.
Example: Opening the Insight Data Center page in the editor (a page that requires login) https://www.ptengine.jp/app/********/insight/datacenter/overview
Steps:
Open the target page in another tab in the same browser and log in. Keep the tab open and logged in.\
Create a new campaign, enter the page URL, and open the editor.\
The editor should now open successfully.\
When the editor opens, Ptengine appends parameters to the target page URL. If the page is configured to block URL parameters, the editor won't load correctly. Update the page to allow parameter appending.
If the page takes too long to load, the editor's verification timeout may be exceeded. Open the page in another tab first, wait for it to fully load, then try opening the editor again.
Extensions like Ghostery can block the tracking tag from loading, which prevents the editor from opening. Disable the extension and restart your browser.
Experience opens the editor by embedding an Iframe in your page. If your site blocks Iframe embedding, the editor won't open. Update your site's configuration to allow Iframes.
Once the PV or UU limit is reached, campaign creation and editing are restricted, and the editor becomes unavailable. Wait for the limit to reset or upgrade your plan to increase the limit.
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