Cannot Configure Events

Cannot Configure Events

This article summarizes common causes and symptoms when visual events cannot be configured, along with solutions.

Main Causes

To use the visual event configuration feature, you must meet the following conditions. The main cause of issues is when these conditions are not met, so please check them first.

The Ptengine basic tag is not installed on the relevant page If the basic tag is not installed, you cannot open the visual configuration screen. Verify using "How to Confirm Tag Installation" and install it if it is not already installed.

The parameter "?ptengine-event-explore=open" is not appended to the end of the configuration screen URL When you select the URL where you want to configure events, a new tab opens with the parameter "?ptengine-event-explore=open" appended to the end of the URL. If you are restricting parameter URLs in a tag management tool or have redirects on your page, the Ptengine parameter may be removed and the page may not open. Please check your configuration.

You are not opening the page you want to configure from within the Ptengine product To open the visual configuration screen, you must open the desired URL from the event configuration screen. For details, please check the "Event Configuration" steps.

Solution by Symptom

The configuration screen does not respond even after opening

[Cause] The website is restricting the parameter "?ptengine-event-explore=open". This is common when using a tag manager like GTM to adjust the tag placement scope.

[Solution] Adjust the trigger conditions for Ptengine's basic tag in the tag management tool to include URLs with parameters. For more information, please refer to "Ptengine Parameter List".

Toolbar does not appear

If the toolbar below does not appear at the top of the screen even after opening the configuration screen:

[Possible Causes and Solutions]

When you are restricting the tag placement scope in a tag management tool Adjust the trigger conditions for Ptengine's basic tag in the tag management tool to include URLs with parameters. For more information, please refer to "Ptengine Parameter List".

When the parameter is removed by redirect The website you want to configure may prohibit parameter addition from external sites, so please check your site's specifications. Also, it is common for URL redirects to occur when opening mobile pages on a PC. In this case, operate with user-agent spoofing enabled in the browser's developer tools.

Two or more basic tags are installed on the page, or the tag installed on the relevant page does not match the project's tag Check the tag installation status again and install only one tag for the relevant project.

If the above does not resolve the issue, it may be caused by some JavaScript code on the page modifying the opener variable Please contact chat support.

No response when clicking

If you can open the configuration screen and select elements, but clicking on configuration items in the event configuration window does not respond, please see here.

[Possible Causes and Solutions]

Basic tags are installed multiple times Check the tag installation status again and install only one tag for the relevant project.

If the above does not resolve the issue, the site's JavaScript may be conflicting with Ptengine's logic Please contact chat support.

Cannot select elements

After opening the event configuration screen, if you cannot select the element you want to configure, or if the entire page is selected when clicking on the element, the following causes may apply.

[Cause] If the target site contains the CSS "pointer-events:none", it will collide with the Ptengine visual configuration screen specification, the CSS on the website will be overwritten, and the entire page will be selected even if you specify a specific element.

[Solution]

Open the developer tools (inspection mode) in the event configuration screen

Delete the "pt-event-cursor" CSS in the body tag's class

Click the element you want to configure the event with in that state

For more information, please refer to the following video.