Heatmap Not Displaying

If your heatmap is not displaying or experiencing display issues, the possible causes and solutions are as follows.

No Access Data Solution: Verify that data has been accumulated for the target URL and confirm that the tracking code is installed correctly. Data accumulation may take 30 minutes to 1 hour.

Page Selection Issue Solution: Select the correct page type and verify the heatmap for each parameter.

Element Changes Due to Page Updates Solution: It is recommended to save the heatmap before making updates.

Impact of URL Standardization Rules Solution: Use a URL that follows the standardization rules or disable the standardization rules.

Impact of Page Redirects Solution: You need to disable redirects.

Network or Browser Issues Solution: Try switching your network environment or using a recommended browser. Browser updates and temporary disabling of extensions can also be effective.

Free Plan Limitations Incorrect URL Registration: The Free plan only allows heatmaps for 1 URL. You need to set the correct URL.

Webview Heatmap Checklist Tag Installation Verification: Verify that the Ptengine tag is installed correctly.

**Ptengine Assistant Installation**: A recommended extension for using Webview.

**CSP Configuration**: Be aware of Content Security Policy implications and whitelist necessary resources.

When Special Support is Needed If the heatmap is not displaying correctly due to a special page structure, please contact chat support. Support is available only to paid plan subscribers.

Contact Support if Not Resolved If the issue persists, please contact chat support with the following information: Target project name

URL to be verified

Screenshot of the display issue

By following the above steps, you may be able to resolve the heatmap display issue.