> For the complete documentation index, see [llms.txt](https://helps.ptengine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helps.ptengine.com/en/faq/start-guide/heatmap-not-showing.md).

# Heatmap Not Displaying

If your heatmap is not displaying or experiencing display issues, the possible causes and solutions are as follows.

**No Access Data** **Solution**: Verify that data has been accumulated for the target URL and confirm that the tracking code is installed correctly. Data accumulation may take 30 minutes to 1 hour.

**Page Selection Issue** **Solution**: Select the correct page type and verify the heatmap for each parameter.

**Element Changes Due to Page Updates** **Solution**: It is recommended to save the heatmap before making updates.

**Impact of URL Standardization Rules** **Solution**: Use a URL that follows the standardization rules or disable the standardization rules.

**Impact of Page Redirects** **Solution**: You need to disable redirects.

**Network or Browser Issues** **Solution**: Try switching your network environment or using a recommended browser. Browser updates and temporary disabling of extensions can also be effective.

**Free Plan Limitations** **Incorrect URL Registration**: The Free plan only allows heatmaps for 1 URL. You need to set the correct URL.

**Webview Heatmap Checklist** **Tag Installation Verification**: Verify that the Ptengine tag is installed correctly.

```
**Ptengine Assistant Installation**: A recommended extension for using Webview.

**CSP Configuration**: Be aware of Content Security Policy implications and whitelist necessary resources.
```

**When Special Support is Needed** If the heatmap is not displaying correctly due to a special page structure, please contact chat support. Support is available only to paid plan subscribers.

**Contact Support if Not Resolved** If the issue persists, please contact chat support with the following information: Target project name

```
URL to be verified

Screenshot of the display issue
```

By following the above steps, you may be able to resolve the heatmap display issue.