Tracking Code Correctly Deployed but No Data Flowing In
1. Common Causes
Some pages are missing the Ptengine tracking code
The tracking code must be installed on all pages you want to track. If you have restricted the tracking scope, make sure the target pages are included.
Data delay
Even if the tracking code has been correctly installed, data may not appear immediately due to delay.
After installing the tracking code, data requires at least one session settlement period (default is 30 minutes after session inactivity) before it is reflected in the overview or heatmap.
Incorrect domain settings
Please check in the "Profile Settings" of the management dashboard that the registered domain is correct. Ptengine only tracks the configured domain.
Incorrect data time range
Make sure the target time range starts from the date the tracking code was installed.
PC website and mobile website have different HTML source code
Make sure the Ptengine tracking tag is also installed in the HTML source code of the mobile website.
Browser extensions blocking Ptengine
If ad-blocking software is installed, it may block Ptengine's tracking.
Excluding specific IP or UA visits
Make sure Ptengine is not configured to exclude specific visits.
Website uses CSP
If the website uses a Content Security Policy (CSP) but has not added Ptengine's domain to the whitelist, tracking may not work correctly.
2. How to Verify Data Measurement
Steps to verify real-time data:
Open the target page in a new tab.
Go to the "Real-time" tab in the Ptengine management dashboard and enter the test URL in the URL bar.
If you can see the visit record, the tracking is working correctly.
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