Tracking Code Correctly Deployed but No Data Flowing In

1. Common Causes

• Some pages are missing the Ptengine tracking code

  • The tracking code must be installed on all pages you want to track. If you have restricted the tracking scope, make sure the target pages are included.

• Data delay

  • Even if the tracking code has been correctly installed, data may not appear immediately due to delay.

  • After installing the tracking code, data requires at least one session settlement period (default is 30 minutes after session inactivity) before it is reflected in the overview or heatmap.

• Incorrect domain settings

  • Please check in the "Profile Settings" of the management dashboard that the registered domain is correct. Ptengine only tracks the configured domain.

• Incorrect data time range

  • Make sure the target time range starts from the date the tracking code was installed.

• PC website and mobile website have different HTML source code

  • Make sure the Ptengine tracking tag is also installed in the HTML source code of the mobile website.

• Browser extensions blocking Ptengine

  • If ad-blocking software is installed, it may block Ptengine's tracking.

• Excluding specific IP or UA visits

  • Make sure Ptengine is not configured to exclude specific visits.

• Website uses CSP

  • If the website uses a Content Security Policy (CSP) but has not added Ptengine's domain to the whitelist, tracking may not work correctly.

2. How to Verify Data Measurement

Steps to verify real-time data:

1. Open the target page in a new tab.

2. Go to the "Real-time" tab in the Ptengine management dashboard and enter the test URL in the URL bar.

3. If you can see the visit record, the tracking is working correctly.