# Ptengine Assistant

## Ptengine Assistant

## What is Ptengine Assistant

Ptengine Assistant is a browser extension that is recommended for use when viewing heatmaps (Developer: Ptmind).

## Uses of Ptengine Assistant

It can be used mainly in the following two cases.

#### When Switching Devices

When checking non-responsive pages in Web View heatmaps, simply switching devices from the toolbar does not display the page content and heatmap results correctly. Without using Ptengine Assistant, you would need to manually spoof the User Agent to check the heatmap, which is very inconvenient. By using Ptengine Assistant, you can control the User Agent information and display appropriate page content simply by installing the extension.

#### When the Site Blocks Iframe Embedding

Web View heatmaps work by embedding an iframe on the site where the tracking tag is installed to render the Web View. Therefore, if the site is configured to reject iframe embedding from other sites, it will result in a display error as shown in the image below.

In such cases, by using the Ptengine Assistant extension, you do not need any site-side modifications, and the Web View will render normally just by installing Ptengine Assistant.

## How to Use

Install the extension from [Chrome Web Store](/en/getting-started/what-is-ptengine/ptengine-assistant.md). Once installation is complete, click the extension icon in the top right corner of the screen, and it's convenient to pin the Ptengine extension to your browser from the pin icon.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helps.ptengine.com/en/getting-started/what-is-ptengine/ptengine-assistant.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.