Visit Settings

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What is Visit (Session) Settings?

This is a feature that allows you to freely customize the duration (timeout duration) for which a user's visit (session) continues for each project.

Benefits of This Feature

Even if a user's series of actions are interrupted due to going through external sites or other reasons, by adjusting the timeout duration, you can accurately measure them as a single visit.

Common Use Cases

Consider a case where you move from your own site to an external payment system during the checkout process of an e-commerce site. If operations on the external site take time, when you return to the site, it may be measured as a separate visit. By extending the timeout duration in such cases, you can correctly analyze the entire flow from payment procedure to completion as a single visit.

How to Set Up This Feature

You can set it up with the following steps.

Access the project you want to change settings for in Insight.

Click the gear icon at the top right of the screen and select "Basic Settings".

Select "Visit Settings" from the menu on the left.

Set the timeout duration for each device (PC and Mobile) and save.

Default Session Timeout Duration

Important Notes

Changing this setting requires administrator privileges.

Changing the timeout duration will affect metrics such as number of visits, bounce rate, and average session duration.

Settings in Insight also apply to Experience in the same project.