Exit Heatmap

A heatmap that visualizes which blocks users exit (leave the page from). You can identify blocks with concentrated exits and prioritize improvements.


About This Feature

Every page, no matter how compelling, experiences some user exits. What matters is identifying "where" and "how much" exit occurs, then pinpointing improvable areas.

Using the Exit Heatmap, you can discover:

  • Which block on the page experiences the most exits

  • What percentage of users reaching each block exit there

  • Where exit rates spike


How to Use

Click the "Exit" tab in the heatmap toolbar to display the exit heatmap.

Switch between metrics using the dropdown menu in the upper left.

Exit Count

Displays the actual number of PVs that exited at each block. Use this when you want to understand impact magnitude in absolute terms.

Exit Rate

Displays the percentage of PVs where that block was the deepest scroll point on the page. Use this when comparing exit trends between blocks.

Additional Display on Heatmap

The exit heatmap displays exit numbers/rates plus:

  • Impression Rate (reach rate): Percentage of PVs that scrolled to reach the block

  • Impression Count: Number of times the block was displayed


Metrics Used

Metric Name
Definition
Formula

Block Exit Rate

Percentage of PVs viewing this block where it was the deepest page reach point

PVs with this block as deepest point ÷ PVs viewing this block (impression count)

Exit Count

Actual number of PVs exiting at this block

Exit rate × impression count

Impression Rate

Percentage of PVs that scrolled to reach this block

PVs reaching block top ÷ total PVs

Impression Count

Number of times this block was displayed

Impression rate × total PVs

For detailed formulas, see Metrics Reference.


Analysis Tips

Exit Causes Often Lie in the Previous Block

Users typically decide to exit after viewing a block, not when first seeing it. When you find high exit rates in a block, also check the preceding block's content.

Pay Attention to Sharp Impression Rate Drops

A sharp drop in impression rate indicates many users exited without scrolling to that block, suggesting the preceding content dampened their scroll motivation.

Checkpoints

  • Is first view impression rate sufficient? (Reference: 80-90% for search traffic, 60-80% for retargeting ads)

  • Which block has exceptionally high exit rate? Does it have improvement potential?

  • Is heavy exit happening just before important CTAs or conversion points?

  • Compare exit rates with stay times using Stay Heatmap

Pattern
Exit Rate
Stay Time
Likely Cause

Exit Without Reading

High

Short

Lost interest from appearance or opening

Read Then Exit

High

Long

Checked content but it didn't meet expectations

Normal Passage

Low

Short

No particular friction, moving forward

Interested Passage

Low

Long

Content satisfied, moving to next block


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