# Screenshot

Save heatmap views as image files for use in reports or internal sharing.

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## Method 1: Save from the Heatmap screen

1. Click the screenshot icon at the top right of any heatmap
2. The "**Capturing screenshot...**" popup appears
3. Once complete, the file downloads automatically to your local machine

### Notes

* Don't close or refresh the page during capture
* Multiple screenshots can be downloaded simultaneously
* When downloading multiple files, the browser may ask for permission — click **"Allow"**

### Downloaded file format

* Saved as a **ZIP** file
* Open the **"Full Heatmap"** folder inside the ZIP to view screenshots

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## Method 2: Save via Chrome extension

Some page designs or specifications may prevent the in-app screenshot from working. In that case, use the Ptengine Chrome extension to download manually.

For installation instructions, see [Ptengine Assistant](/en/getting-started/what-is-ptengine/ptengine-assistant.md).

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## Related pages

* [Toolbar — Capture](/en/insight/smart-heatmap/toolbar.md)
* [Ptengine Assistant](/en/getting-started/what-is-ptengine/ptengine-assistant.md)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helps.ptengine.com/en/insight/smart-heatmap/screenshot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.